Insights, ideas, and real-world examples from more than three decades spent helping brands find their voice.
— Insights
Practical thinking about voice, audio, technology, customer experience and how brands can sound as good as they look.
Blog 01
Nobody likes waiting on hold. But when your team is busy helping other customers, a short wait may be unavoidable. The good news is that your callers don’t have to listen to silence or the same repetitive music while they wait. A well-planned message on hold can make the experience more enjoyable while giving your […]
Blog 02
When customers call your business, their experience starts before they speak to a member of your team. From the initial greeting to the time they spend waiting on hold, your phone system plays an important role in how callers experience your business. But if you’re looking for professional telephone recordings, you might be wondering whether […]
Blog 03
Have you ever called a business and heard an on hold message that sounded stiff, rushed, or oddly homemade? It’s hard to ignore, and it shapes how you feel about the company before anyone has said a word. If you’re deciding whether to hire a professional voiceover for your commercials, phone greetings, or on hold […]
Blog 04
Political campaigns can reach voters in more ways than ever. Door knocking and public speeches still matter, but candidates and parties now also run radio spots, television commercials, email campaigns and online video, including ads on YouTube, Facebook and X. The message matters most, but how it sounds shapes how voters receive it. A professional […]
Blog 05
Few things are as comforting as a warm, familiar voice telling a story. Think of The Princess Bride. Peter Falk’s gentle narration as the grandfather turns the whole film into a bedtime ritual. Take that voice away and it would be, well, inconceivable. So what makes a great audiobook narrator? It takes far more than […]
Blog 06
Great customer service is about more than answering questions or resolving complaints. It helps build trust, encourages repeat business, and shapes how people feel about your company. Every interaction matters, whether a customer is speaking with your team in person, browsing your website, or calling your business. A positive experience can strengthen a customer relationship, […]
Blog 07
Voice over Internet Protocol (VoIP) allows businesses to make and receive phone calls using an internet connection or other IP-based network. Depending on the system and service provider, VoIP can offer features that make business communications more flexible, easier to manage, and potentially more cost-effective than traditional phone services. From supporting remote employees to improving […]
Blog 08
When customers call your auto parts store, they often know exactly what they need. They may have a part number, vehicle make and model, or a specific product in mind. While your team checks availability or tracks down the right part, you have an opportunity to tell them more about what your business offers. A […]
Blog 09
When customers call your business, the first thing they hear can shape their impression of your company. If your business serves customers across Canada, offering phone recordings in both English and French can help make that first interaction more welcoming. From automated phone greetings to messages on hold, bilingual phone recordings allow you to communicate […]
— Hearing Is Believing
See how we've helped businesses, agencies and creators solve audio challenges, improve customer experiences and bring their messages to life.
AUD 01
Case Study 01
Our relationship with Alberta Blue Cross began in 2001, when we provided their message on hold recordings and the hardware needed to play them.
AUD 02
Case Study 02
Our long-standing relationship with this client began through our work with YXE Saskatoon Airport…
AUD 03
Case Study 03
WestJet approached On Air in 2004 during the early stages of its growth, issuing a Request for Proposal…
AUD 04
Case Study 04
Simon & Schuster was looking for a professional recording studio in Calgary to host a media interview for local author Douglas Century…
AUD 05
Case Study 05
The Client (Cervus Equipment/Brandt) Cervus Equipment is one of Canada’s leading John Deere equipment dealerships, operating locations across Western Canada.
AUD 06
Case Study 06
Numinus is a growing healthcare organization focused on expanding access to innovative wellness services.
