The Client (All-Fab Group)
Our long-standing relationship with this client began through our work with YXE Saskatoon Airport, where we continue to provide IVR phone recordings, broadcast messaging, and emergency audio announcements.
When our contact left YXE to become a Senior Director, Information Technology & Systems Applications role with ZyTech Building Systems and Dick’s Lumber & Building Supplies (par of All-Fab Group), they once again turned to On Air to help bring their new 3CX phone system to life.
The Challenge
The new phone system required professional IVR greetings and message on hold recordings, but our client wanted more than standard, generic phone system messages. They wanted creative, engaging scripts that reflected the personality of their companies while still providing callers with clear and professional information.
As the organization expanded and acquired additional companies under the All-Fab Group banner, maintaining a consistent brand experience across multiple businesses and phone systems became increasingly important.
They also needed to create a dedicated HelpDesk line that could efficiently guide callers to the right technical support resources.
The Solution
Because of our long-standing relationship, our client trusted On Air to take a creative approach to their phone messaging. We worked closely with their team to write and produce IVR greetings and message on hold content that was informative, professional, and engaging, while adding a little personality to the caller experience.
As new companies joined the All-Fab Group, we worked with our client to develop and update their phone messaging, ensuring the audio remained consistent with the group’s evolving brand.
When they introduced a dedicated HelpDesk line, we helped develop clear, informative scripts that guided callers through their options and directed them to the appropriate support.
The Result
On Air became a trusted creative and audio partner as the organization grew, helping bring consistency and personality to its phone communications across multiple companies and locations.
Our long-standing relationship has allowed us to understand their brand, anticipate their needs, and efficiently turn around new recordings as their phone systems and business requirements evolve. To this day, we continue to work closely with their team to keep their Message on Hold and IVR and messaging current, professional, and engaging. Most importantly, we make his life easier by being the trusted audio partner he can count on to figure out the details, get the job done, and make him look good along the way!
