The Client (Numinus)
Numinus is a growing healthcare organization focused on expanding access to innovative wellness services. Our relationship began years earlier while supporting their team at Dawson Dental. When their team member moved to Numinus and was preparing to open their first clinic in Vancouver, BC, he reached out to On Air for guidance in setting up their phone system and caller experience.
The Challenge
As a new clinic, Numinus needed professional telephone greetings that would help callers navigate their phone system during business hours and provide clear after-hours emergency messaging.
While their initial requirement was English-only messaging, they knew they would soon be expanding into Montreal and would require French recordings. They needed a solution that would provide a consistent, professional experience across multiple locations and languages.
The Solution
On Air worked closely with Numinus to plan their phone messaging strategy and recommend the best approach for their current and future needs. We suggested using one of our fluent bilingual female voice talents for their English recordings, allowing them to maintain the same familiar voice when they expanded into French.
When Numinus was ready to add their French messaging, we provided the same voice talent to create a seamless experience across locations. We also reviewed their French scripts and identified areas that needed adjustment, ensuring the final recordings reflected authentic Québecois French.
Years later, when Numinus expanded again and transitioned to the RingCentral phone system, they returned to On Air for support. Although they no longer had access to their
original scripts, we were able to provide their previous recordings, help identify their new messaging requirements, and deliver updated audio files formatted specifically for their new system, which also included an expansion into the US market in the state of Utah.
The Result
Numinus was able to create a consistent, professional caller experience across multiple locations and languages while having a trusted audio partner to guide them through each stage of their growth.
They appreciated how easy On Air made the process, from planning their initial phone system setup to adapting their recordings as their technology and business needs evolved. By combining decades of audio expertise with responsive service, we helped ensure their callers always received clear, professional information when they needed it.
