Think your business needs an expensive phone system to have professional on-hold messaging? Not necessarily!
In the past, adding custom messages to your telephone system often required specialized equipment or a more sophisticated business phone system. For small businesses and entrepreneurs, the additional cost and complexity could make on-hold messaging seem out of reach.
Fortunately, there are more options available today. Depending on your existing phone system, you may be able to add professional on-hold messaging without investing in an entirely new setup.
Do You Need a Special Phone System for On-Hold Messaging?
Not always. Many business phone systems have built-in music-on-hold features or connections for an external audio source. Some VoIP and cloud-based phone providers also offer on-hold audio as part of their services.
If you’re considering adding on-hold messaging, start by checking whether your current phone system supports an external audio connection or allows you to upload custom audio files.
If you’re shopping for a new phone system, look for one that includes music-on-hold functionality and supports custom audio.
An Affordable Option for Small Businesses
One example is the VTech 4-Line Small Business Phone System (CM18445). Designed for small offices, this system offers several useful business phone features without requiring a traditional commercial PBX system.
Some of its features include:
- Support for up to four telephone lines.
- Expansion to as many as 10 stations.
- An auto attendant for each line.
- Customizable music-on-hold functionality.
- Connections for external audio devices, including smartphones and MP3 players.
The system also offers options for cordless handsets and desksets, making it a practical choice for businesses that need multiple extensions.
The VTech CM18445 is available through VTech Canada, Amazon and Staples. As with any phone system, check the specifications and compatibility with your existing telephone service before purchasing.
Adding Professional On-Hold Messages
The VTech system includes a 2.5 mm audio connection that allows you to connect an external audio source. This means you can play custom on-hold messages rather than relying on standard hold music.
Working with On Air Audio Services, you can have professionally written and voiced messages that introduce your business, highlight products and services, share promotions and provide helpful information to callers.
It’s a simple way to make your business sound more professional while giving callers something useful to listen to when they’re waiting.
Don’t Forget Your Phone Greetings and Prompts
On-hold messaging isn’t the only way to improve your telephone experience. An auto attendant can also help manage incoming calls by greeting callers, presenting a company directory and directing them to the appropriate extension.
Professional phone greetings, voicemail recordings and IVR telephone prompts help create a consistent experience from the moment someone calls your business.
On Air Audio Services can write, voice and produce the recordings your phone system needs, including on-hold messages, auto attendant greetings and IVR phone prompts.
Make Your Phone System Work Harder
You don’t necessarily need an expensive phone system to give your callers a more professional experience. With the right equipment and compatible features, even a small business can benefit from custom on-hold messaging and professionally recorded IVR telephone greetings.
Not sure what your current phone system can accommodate? Contact On Air Audio Services. We’d be happy to help you explore your options and find the right audio solution for your business.
