For business, it’s the silent killer. When a customer is put on hold the clock starts ticking. Will they be left hanging? Or will there be a warm, professional voice piquing their interest with a new product or service, managing their expectations or entertaining them while they wait? On average, callers who hear information and music stay on hold 3 minutes longer than callers who hear only silence. Hey, you’ve worked hard to create your client base. Let us help you keep them, with professionally voiced and produced on-hold messaging.
When left in silence on hold, about 60% of callers will hang up.