If your business uses an older phone system, like the public switched telephone network (PSTN), to send and receive calls, you could be missing out. New technology now allows us to send and receive calls over the internet, using the voice over internet protocol (VoIP) phone system. VoIP has become the standard for telephone systems. In fact, we use a VoIP phone system here at On Air Recording Studios. It offers more features at typically a lower cost than the traditional phone systems.
Worried about making the switch? Read on to learn how a VoIP system works and why it can help you improve your caller’s experience, customer service and both internal and external communications.
VoIP allows you to make and manage your phone calls over the internet. It converts analog audio signals into compressed digital signals that can transmit like regular telephone signals, but over the internet.
This allows you to receive and make calls from your computer or mobile device. VoIP providers like Shoretel, Bell, Mitel, Shaw Smart Voice and others can set up a system that integrates features like regular calling, email, unlimited long-distance calls, caller ID and remote conferencing. If your business grows and you need more lines, your service provider can add more lines to your location and even to other locations too.
To put it simply, yes. VoIP phone systems are reliable. Some of our clients have expressed that they would like to have professional voice recordings and messages on hold, but their older phone systems are not compatible, and they are untrusting of an internet-based phone system. Will calls be as clear as traditional phone systems? Will our phone system be operational if there is an internet disruption?
VoIP phone system technology has come a long way over the years. In the early days, businesses may have had inconsistent call quality, audio effects and delays. New, advanced technology can deliver and receive calls as equal or even better than an analog phone service. VoIP system providers can upgrade your network to ensure the equipment used as enough bandwidth to handle high volumes of data, so you won’t have to worry about jitters or dropped calls. And if there does happen to be an internet disruption there are several backup protocols that can be implemented such as calls being forwarded to a cell phone.
The cost will depend on the size of the system you require and the specific provider you choose. Since VoIP uses the internet to transmit calls, you will bypass the phone company and its charges. VoIP phone systems can connect multiple business locations, remote users and are less expensive than an older traditional phone system.
On Air provides professional voice recordings for phone greetings, voicemail message, VoIP phone system prompts and message on hold. We are experienced in working with VoIP phone systems and keep an updated list of compatible audio file formats so we can provide you with the right file for your system. In addition to the providers already mentioned, the following companies can provide a reliable, high quality service: 8x8, Shaw Business, Avaya, RingCentral, NEC, Cisco, Asterisk and Polycom.
Going to VoIP system is not as difficult or as expensive as you might think. It comes with so many features and advantages that your older phone system doesn’t have and will give you a quick return on your investment.
If you are considering switching to a VOIP system and have questions about it or how professional phone greetings can be incorporated into your new system, please don’t hesitate to contact us!
When left in silence on hold, about 60% of callers will hang up.