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On Air Blog

If your phone system could make New Year’s Resolutions
New Year’s Resolutions usually include things like losing weight, quitting smoking, or [...]
- January 02, 2019

Ideas for customer appreciation during the holidays
A critical component of good customer service is showing that you genuinely [...]
- November 22, 2018

5 automated phone greeting script examples
How your automated phone system greets and directs callers can make or [...]
- October 30, 2018

Do I need special equipment to play messages on hold?
If you’re thinking about getting some professionally produced on hold messages for [...]
- September 26, 2018

What happens when we make customers wait?
The time your callers spend waiting on hold is called ‘queue time’ [...]
- September 05, 2018

5 Ways to Engage Callers with Message On Hold
No one wants to be put on hold, but sometimes it’s difficult [...]
- August 21, 2018

What studios look for in their voice talent
Voices are the heartbeat that drives commercial voice studios. Professional recording studios [...]
- July 19, 2018

Using a Professional Voice Over in Your App
Developing an app can be a major investment, you want to set [...]
- June 18, 2018

3 Tips for Effective Bilingual Voice Recordings
Whether you’re in Canada wanting to reach the French-speaking market or want [...]
- May 17, 2018

Benefits of Explainer Videos for Your Business
Obviously, the main purpose of having an explainer video for your business [...]
- April 19, 2018

Tips for choosing a voice for your brand
You’ve done your research, built strategy and put a lot of work [...]
- April 05, 2018

Create a Customer-Focused IVR System
An Interactive Voice Response (IVR) is an automated telephone system that helps [...]
- March 01, 2018

Switching to a VoIP Phone System
If your business uses an older phone system, like the public switched [...]
- January 29, 2018

The Difference Between Message On Hold & Phone System Prompts
Automatic phone system prompts and on hold messages can help provide a [...]
- January 02, 2018

Why You Should Use Professional Voice Overs for Your Online Videos
Using informative, entertaining and even clever videos to promote your business online [...]
- November 14, 2017

Dos & Don’ts of Voicemail Greeting Messages
Making a good first impression is critical to attracting and gaining new [...]
- October 18, 2017

Having real conversations with customers in a digitally-driven world
We use technology in almost everything that we do. How we shop [...]
- September 12, 2017

Facts About Message On Hold
Putting your customers on hold can be a silent killer for your [...]
- July 07, 2017

How to Create a Customer-Focused Culture
Building relationships with your customers and providing the best customer care possible [...]
- May 18, 2017

5 Foundational Marketing Ideas for Small Businesses
As a small business owner, you don’t have a massive marketing budget [...]
- March 30, 2017

Did you know?

When left in silence on hold, about 60% of callers will hang up.

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